Every check, photo and decision belongs to someone’s working day. We’re building protection around that work, with clear answers for the people responsible for reviewing it.
Explore our approach to account access, workspace separation and audit records. Share your security questionnaire so we can address the requirements that matter to your team.
THE FOUNDATIONS
Protection around the everyday.
Understand how account access, company workspaces and important changes are handled, with the scope of each control explained below.
Account access
An extra check at sign-in.
Authenticator app setup and verification for web accounts, with sign-in challenges on web and mobile for enrolled users.
Scope & verification
Mandatory MFA enrollment for every user is not currently provided. Recovery procedures and deployed identity settings still need verification.
Workspace separation
Boundaries between businesses.
Database rules use account membership to separate company workspaces. Administrator permissions govern sensitive account and team changes.
Scope & verification
Production policies and complete coverage across data, files and integrations remain subject to validation.
Security audit records
A record of important changes.
Security events record who changed selected account, team, site and work records, what changed, and when. Customer field values are excluded.
Scope & verification
Application users cannot edit these events. Coverage does not include every read or sign-in; external archival and retention still need configuration.
Browser safeguards
Protection around the workspace.
Browser protections address framing, unsafe cross-origin API writes and caching of API responses. Evidence access uses private storage and signed links.
Scope & verification
Live response headers, storage permissions and the production delivery configuration still need verification.
FOR PROCUREMENT, IT & SECURITY TEAMS
A security review you can work with.
Bring your questionnaire, requirements and any contractual questions. We’ll work through the requested controls and identify the evidence needed for your decision.
Send your questionnaire and the controls, data-handling needs or commitments your team wants to assess.
02
Review specific answers.
We have prepared answers covering access, vendors, data handling, logging and recovery, with scope and verification steps.
03
Agree what the evidence supports.
Deployment status, operating evidence and contractual commitments are reviewed before a final response. No assumed certifications or service guarantees.
SPECIFIC QUESTIONS. CLEAR ANSWERS.
Know what you’re relying on.
Security review materials support a conversation. They do not replace independent assurance or agreed service terms.
Can you help with our vendor security questionnaire?
Yes. We have prepared responses covering account access, data handling, audit records, infrastructure, vendors and recovery. Send your questionnaire and requirements to our team. We review the requested claims and distinguish implemented controls from items that still need operational evidence. Internal drafts are not an independent assurance report.
Does Kivloo have a SOC 2 report?
Kivloo does not currently offer an independent SOC 2 report. Contact us to review our security controls and available documentation against your requirements.
Is multi-factor authentication mandatory?
Authenticator enrollment and verification are implemented for web accounts, with sign-in challenges on web and mobile for enrolled users. Mandatory enrollment for every account is not currently provided. Production identity settings and account recovery still require validation.
Where is our data stored, and how long is it retained?
Data location, backup arrangements, retention and deletion need to be confirmed for the deployed service and agreed terms. A workspace preference does not establish data residency. We do not publish a universal residency, retention, recovery-time or uptime guarantee.
What happens to information used by AI features?
AI features use Anthropic and may send the prompts and context needed for the requested feature. Provider processing, retention and training terms need to be reviewed against your requirements. We do not claim zero retention or a verified no-training commitment here.
What should we know about offline work?
Prepared drafts and photos can remain on the same browser or device while waiting to sync. A local save does not mean a record has reached the shared workspace. Browser offline data is not application-encrypted; device access, loss and offboarding requirements should be included in your review.
Does using Kivloo certify our business as compliant?
Kivloo supports consistent checks and organised evidence. Your obligations also depend on applicable requirements, approved procedures and actual working practices. A completed checklist, score or AI draft does not certify compliance or guarantee an inspection outcome.
Where can an existing company administrator find review materials?
Open Settings → Security → Enterprise security review in your account. Administrators can review the prepared answers and export a CSV. Each answer includes its evidence references and outstanding checks.