Customer allergen request handover record
Carry an allergy request accurately from order-taking to kitchen decision, service and final confirmation without making medical claims.
- Request capture
- Evidence check
- Decision and preparation
- Service handover
Per customer request or special order · Includes blank response fields and action tracking
One check.
One clear answer.
Check the current recipe and every relevant ingredient specification.
Tap an answer to continue
Interactive example · No account needed
A quick check.
Then back to your day.
A clear starting point
Make it your own
Start right here
A little structure.
A more confident shift.
Reduce ambiguity when several people, channels or shifts handle one request and preserve the decision that was actually communicated.
Make it specific to your site.
Define who may answer, who may approve a preparation, how uncertainty is escalated and how privacy-sensitive details are handled.
Customer allergen request handover record
Site: ____________________ Date: ______________
Completed by: _____________ Reviewed by: _____________
01Request capture
Record order reference, time, channel and exact customer request.
Identify the dish, options and delivery or table reference.
Do not diagnose, interpret severity or promise safety prematurely.
Name the staff member who received and repeated back the request.
02Evidence check
Check the current recipe and every relevant ingredient specification.
Assess shared equipment, oil, surfaces, utensils and service route.
Record uncertainties, substitutions and unavailable evidence.
Escalate to the authorised decision maker.
03Decision and preparation
Record accept, modify or decline with reason.
State the agreed controls and preparation identification.
Name the responsible cook and start time.
Record any deviation and stop or rework decision.
04Service handover
Identify the completed item and final checker.
Repeat the request and decision to server, collector or dispatcher.
Confirm the correct customer or delivery reference.
Record completion, customer communication and any follow-up.
Close the loop
Close the loop with the serving or dispatching person. Review any refusal, deviation, near miss or complaint without blaming the customer.
Kivloo · kivloo.app/template-library/allergen-request-handover-record
How to use the downloaded checklist
Open the CSV in your spreadsheet app. Adapt the checks, enter your approved criteria and add any missing site requirements. Use the result, action, owner, due date and verification columns to document follow-up.
Keep the original observation when a check fails. Record the corrective action and verification separately so the full sequence remains clear.
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